Return Policy
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 14 days of delivery. Returned or exchanged items must be new and in unused condition.
How to Initiate a Return
Please email our Customer Support team (vip@mojuraa.com) with your order number to arrange for either return shipping or a return pick-up. We ask that you include photos of the product, to show its current condition and any potential defects.
If your item was shipped with our âFree Shipping,â we will charge the round trip shipping costs incurred by Mojuraa Furniture. All returns and exchanges are subject to a 20% restocking fee. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable unless written exemption was provided by Mojuraa Furniture. Your will be refunded once Mojuraa Furniture receives the returned merchandise.
Free Exchanges
If you decide the fabric or leg finish or anything else isnât quite right, we offer a one-time free exchange for an item of equal or lesser value within 14 days with original packaging. However, we cannot exchange items of greater value. Thereâs no return shipping fee for your first exchange. Get in touch with our team to arrange a pick-up and have the replacement item sent to your home.
Order Cancellation
You can cancel your order for a full refund before the order is set up for shipment. But if the order is already on delivery way, please be aware that the costs of both outbound and return shipping will be reduced from your refund amount.
How to Initiate a Return
Please email our Customer Support team (vip@mojuraa.com) with your order number to arrange for either return shipping or a return pick-up. We ask that you include photos of the product, to show its current condition and any potential defects.
If your item was shipped with our âFree Shipping,â we will charge the round trip shipping costs incurred by Mojuraa Furniture. All returns and exchanges are subject to a 20% restocking fee. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable unless written exemption was provided by Mojuraa Furniture. Your will be refunded once Mojuraa Furniture receives the returned merchandise.
Free Exchanges
If you decide the fabric or leg finish or anything else isnât quite right, we offer a one-time free exchange for an item of equal or lesser value within 14 days with original packaging. However, we cannot exchange items of greater value. Thereâs no return shipping fee for your first exchange. Get in touch with our team to arrange a pick-up and have the replacement item sent to your home.
Order Cancellation
You can cancel your order for a full refund before the order is set up for shipment. But if the order is already on delivery way, please be aware that the costs of both outbound and return shipping will be reduced from your refund amount.